2. Privacy Policy

Privacy Policy

INTRODUCTION


1.1. We strive to protect the privacy of our service users.

1.2. This policy applies when we act as data controllers regarding the personal data of our users; in other words, when we determine the purposes and means of processing this personal information.

1.3. By using our service for personal purposes, you consent to the transfer of personal data as described in this policy.

1.4. This policy describes

- What data we collect
- How we use your data
- How we share and transfer your data
- How we transfer data to other countries
- How we store your data
- How to delete your data
- How we protect your data
- How to report security issues in our system
- Changes to our privacy policy
- Cookie policy
- External URL usage policy
- Special note for parents
- Special note for children
- How to contact us

HOW WE USE YOUR PERSONAL DATA


2.1. We may collect, process, store, and transfer various types of personal data:

2.1.1. Customer data

- IP address
- Country code (determined by IP address)

2.1.2. Browser data

- Browser type
- Browser version
- Operating system and platform
- Browser plugin types and versions
- List of cameras and microphones
- Time zone
- Browser language/localization

2.1.3. Device data

- Device type
- Manufacturer
- Device model
- OS version
- Internet connection information
- Device identifier (serial number, IMEI number, MAC address, or phone number)
- OS language/localization

2.1.4. Visitor data

- Gender
- Search country
- Chat messages
- Image

2.1.5. Settings data

- Localization settings
- Translation settings

2.1.6. Transaction data

- Payment card number
- Bank name/payment system name
- Transaction identifier or purchase token
- Payment details (order ID, product ID, price, order date)

2.1.7. Email correspondence data

- Email address
- Messages
- Metadata
- Files and attachments

2.1.8. Usage data

- Google Analytics data (truncated IP address and site activity)
- Cloudflare data (IP address and traffic logs)

2.2. We may process any of your personal data identified in this policy where necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights, and the legal rights of others.

2.3. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.4. In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.5. Please do not supply any other person's personal data to us, unless we prompt you to do so.

PROVIDING YOUR PERSONAL DATA TO THIRD PARTIES


3.1. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.2. Financial transactions relating to our service may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries relating to such payments and refunds. 

3.3. In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.4. We use Google Analytics web analytics features on our website to analyze user behavior and optimize our website. The provider of this service is Google Ireland Limited, Barrow Street, Dublin 4, Ireland ("Google").
As part of this service, data is transferred to the USA, or such transfer cannot be ruled out.
Google Analytics uses cookies that allow us to analyze the use of our website.
In general, information about your use of the website is transmitted to a Google server and stored there, such as the type and version of browser you used, the operating system you used, the website you visited before coming to our site, the hostname of the computer (IP address) you used to access the site, and the time of the server request.
At our request, Google will use this information to analyze the use of our website, to compile reports on website activity, and to provide other services related to website and internet usage. According to Google, the IP address transmitted by your browser will not be merged with other data stored by Google.

The following data is collected during your visit to the site:

- Pages you visit, your "click path";
- Achievement of "website goals" (conversions, e.g., newsletter registrations, downloads, purchases);
- Your user behavior (e.g., clicks, dwell time, bounce rate);
- Your approximate location (region);
- Your IP address (in shortened form);
- Technical information about the browser and end devices you use (e.g., language settings, screen resolution);
- Your internet service provider;
- The referrer URL (the site/ad you came from).

Data about the use of our website is immediately deleted after the retention periods we have set expire. Google Analytics provides us with the following options for retention periods: 14 months, 26 months, 38 months, 50 months, or automatic deletion. You can request the current retention period we have set at any time.

The processing of your data using Google Analytics is based on your explicit consent. You can revoke your consent at any time with effect for the future.

You can also prevent the collection of data by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout

You can find out the exact location of Google's data processing centers here: https://www.google.com/about/datacenters/inside/locations/

For more information about how Google uses your data and about settings options and withdrawal of consent, please refer to Google's privacy policy at: https://policies.google.com/privacy

INTERNATIONAL TRANSFER OF YOUR PERSONAL DATA


4.1. Our service hosting servers are located in Germany (European Economic Area).

4.2 Users of our service are located in different countries, including the European Economic Area. We have developed data handling practices that provide appropriate protection for information, but we ask you to familiarize yourself with the privacy and data protection laws in the jurisdiction where you reside. As stated in this policy, you acknowledge that the ultimate responsibility for the information you choose to share lies with you.

4.3 You acknowledge that personal data that you submit for publication through our service may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

RETAINING AND DELETING PERSONAL DATA


5.1. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.2. We will not retain your full message data (message log). We do not save outgoing or incoming messages, and this data cannot be retrieved or recovered.

5.3. We will retain your ban data for as long as necessary to maintain the ban for a specified period of time. We will not retain the user's image after the ban expires, but we will keep a record of that specific ban.

5.4. We will not retain your communication data. We do not store any information about who you communicated with and when, and such information cannot be obtained or recovered.

5.5. Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5.6. You can submit a request to the administration to delete your data using the feedback form. After conducting the appropriate verification procedures, we will process your request in accordance with applicable law as soon as possible.

HOW WE PROTECT YOUR PERSONAL DATA


6.1. We implement appropriate technical and physical measures to protect our users' personal data from loss, destruction, alteration, unauthorized access, disclosure, or any other unlawful forms of processing.

6.2. We use modern means to protect all users' personal data in accordance with the current state of the industry. We use secure server software (SSL) to encrypt user data before it is transmitted to us, and our database is hosted in a secure data center.

6.3. Only authorized employees have access to user data.

SECURITY VULNERABILITY REPORTS


7.1. We pay great attention to the proper security of personal data. Despite this, vulnerabilities may exist or emerge. If you believe you have discovered a security or privacy vulnerability while using our services, please send us an email at info@psyhelp.top with a detailed description. We will contact you if we need additional information. 

AMENDMENTS


8.1. We may update this policy from time to time by publishing a new version on our website.

8.2. You should check this page occasionally to ensure you are happy with any changes to this policy.

ABOUT COOKIES AND THEIR USE


9.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

COOKIES THAT WE USE


We use cookies for the following purposes:

(a) authentication - we use cookies to identify you when you visit our website and as you navigate our website;

(b) analysis - we use cookies to help us to analyze the use and performance of our website and services;

COOKIES USED BY OUR SERVICE PROVIDERS


11.1 Our service providers use cookies and these cookies may be stored on your computer when you visit our website.

11.2. We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy

MANAGING COOKIES


12.1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

12.2. Blocking all cookies will have a negative impact upon the usability of many websites.

12.3 If you block cookies, you will not be able to use all the features on our website.

EXTERNAL URLS


13.1. We reserve the right to place external links to third-party websites and services on our service.

13.2. We always try to provide links and URLs to reputable websites, however, we are not responsible for the content, security, or actions taken on such websites.

13.3. When you navigate to any third-party website, any personal data you provide is governed solely by that particular website's privacy policy, and we are not responsible for data you choose to provide.

SPECIAL NOTE FOR PARENTS


14.1. While we encourage children to consult with their parents before furnishing personal data, parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers.

SPECIAL NOTE FOR CHILDREN


15.2. Be sure to ask your parents for permission before sending any information about yourself to us (or anyone else) over the Internet.

CONTACTS


16.1. If you have any questions about this policy, please contact us by email at info@psyhelp.top. Messages sent to this address that are not related to the privacy policy may be ignored.